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Explore Our Legal Terms and Account Policies

my4d365 sets out clear legal terms so you know exactly how your account, your data and your transactions are handled on this platform.

Polisi PrivasiSyarat Penggunaan AkaunPerlindungan DataHak PenggunaPengurusan Kuki

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Browse the Scope of Our Legal Position

my4d365 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal framework covers how your account information is stored, how transactions via Touch 'n Go, GrabPay, Boost dan FPX are recorded, and how long we retain that data. We process personal details only to the extent necessary to operate your account and fulfil withdrawal or

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deposit requests. Malaysian law governs how we handle data for accounts registered from this jurisdiction. Where any local regulation changes how a service operates, we will update the relevant clause and notify you through the contact address on your account. You retain the right to request
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a copy of your data, ask for corrections, or close your account at any time by reaching our compliance team. Eligibility for all services remains subject to local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Open a Line to Our Legal Support Team

Team online

E-mel Pematuhan

Send your data requests, account queries or legal notices to our compliance inbox. We aim to respond within two business days and keep a written record of every exchange for your protection.

Live Chat

Our live chat support operates around the clock. For legal clarifications about your account terms, cookie settings or data retention, start a chat and we will connect you with the right person.

Pusat Bantuan

Browse our help centre for written explanations of each policy clause. If what you need is not there, submit a ticket and our team will follow up with a documented answer within 24 hours.

PIAWAIAN AMANAH KAMI

Switch On Account Security and Data Controls

Every layer of account security on my4d365 — from two-step login verification to encrypted transaction records — is built to comply with Malaysian data-protection standards. Here is how we handle each area.

Pengendalian Data

We collect only the data required to verify your identity, process Touch 'n Go, GrabPay, Boost dan FPX transactions, and maintain account records. No data is sold or shared with unrelated third parties at any time.

Pengurusan Kuki

Cookies on my4d365.app are used for session management and performance measurement only. You can adjust cookie preferences through your browser settings; withdrawing consent for non-essential cookies does not affect account functionality.

Keselamatan Akaun

Account access is protected by encrypted login, two-factor verification via your registered mobile number, and automatic session timeouts. If we detect an unusual login pattern, your account is flagged and you receive an immediate email alert.

Tempoh Penyimpanan Data

Transaction and account records are kept for the minimum period required under Malaysian financial regulations. Once the retention period lapses and your account is closed, personal data is deleted from active servers within 30 days.

Permintaan Perubahan Data

To request a correction, export or deletion of your personal data, email our compliance team with your account reference number. We process all verified requests within seven business days and confirm completion in writing.

Kenali Pasukan Pematuhan

Our compliance officers review legal clauses quarterly and update terms whenever Malaysian regulations change. Each update is dated and the previous version archived so you can compare what changed and when.

Browse Common Questions About Our Legal Terms

The questions below address the policy areas we hear about most — from data access rights to how we manage cookies and what happens when you close your account.

Your account is governed by Malaysian law. Access to all services depends on local law and is available only where local law permits. Our full terms of use are published on this page and updated whenever regulations change.

Email our compliance team with your account reference number and a written data-access request. We will compile and send your personal data record within seven business days of verifying your identity.

Yes — transaction records for Touch 'n Go, GrabPay, Boost dan FPX deposits and withdrawals are retained for the period required under Malaysian financial law, then deleted from active servers once that period expires.

Yes. Once you close your account, submit a deletion request to our compliance inbox. Provided the minimum legal retention period has passed, your personal data will be removed from active systems within 30 days of your request.

Cookie preferences can be adjusted directly in your browser settings at any time. Turning off non-essential cookies does not affect your ability to log in, deposit via FPX, or access any account feature.

We review and update our legal terms quarterly or whenever Malaysian regulations require a change. The updated clause is dated and the previous version archived here. You will receive an email notification to the address on your account.

Reach our compliance team via the dedicated email listed in the support section above, or start a live chat and request a compliance officer. We log every inquiry and respond within two business days with a written reply.

Explore Our Legal Terms and Account Policies

Open a Line to Our Legal Support Team

E-mel Pematuhan

Live Chat

Pusat Bantuan

Switch On Account Security and Data Controls

Pengendalian Data

Pengurusan Kuki

Keselamatan Akaun

Tempoh Penyimpanan Data

Permintaan Perubahan Data

Kenali Pasukan Pematuhan

Browse Common Questions About Our Legal Terms

01 Apakah undang-undang yang mengawal akaun my4d365 saya?

02 Bagaimana saya boleh mendapatkan salinan data peribadi saya?

03 Adakah maklumat transaksi Touch 'n Go atau GrabPay saya disimpan?

04 Bolehkah saya meminta pemadaman data saya setelah menutup akaun?

05 Bagaimana cara saya mengurus tetapan kuki di my4d365.app?

06 Apa yang berlaku jika syarat perundangan berubah?

07 Siapa yang boleh saya hubungi untuk isu pematuhan atau privasi?

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