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How my4d365 Protects Your Personal Data

At my4d365, your personal data is handled with care and kept strictly to the purposes for which you provided it — nothing more.

Data Dikumpul Secara TerhadHak Akses Pengguna DijaminPenyimpanan Selamat & TerenkripsiTiada Penjualan Data Kepada Pihak KetigaSokongan Privasi 24/7
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my4d365 How my4d365 Protects Your Personal Data
HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you have questions about this policy, want to request access to your data, or need to raise a concern about how your information is being handled, our privacy support team is available around the clock. We aim to respond to all data-related requests within 5 working days. You can reach us through any of the channels below — choose whichever is most convenient for you.

Team online

E-mel Privasi

Send your data access request or privacy concern directly to our dedicated privacy inbox. We acknowledge every request within 24 hours and aim to resolve it within 5 working days.

Live Chat 24/7

Our live-chat support team is available at all hours. Start a chat session from your account dashboard and ask specifically for the Privacy or Data team to handle your enquiry.

Borang Aduan Dalam Akaun

Log in to your my4d365 account and submit a privacy request form directly from the Settings menu. This creates a tracked ticket so you can follow the status of your request in real time.

AMALAN PERLINDUNGAN DATA

Explore How We Handle Your Data

Every measure listed below reflects a concrete practice we follow at my4d365 — not aspirational language.

Pengumpulan Data Minimum

We collect only what is needed to run your account and process payments via Touch 'n Go, GrabPay, Boost atau FPX. No browsing profiles, no behaviour sold to advertisers, and no data harvested beyond your transaction and account needs.

Penyimpanan Terenkripsi

All personal data is stored on servers protected by 256-bit SSL encryption. Access to stored data is restricted to authorised personnel only, and internal access logs are audited on a regular basis to detect any irregularities.

Dasar Kuki Yang Jelas

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage your cookie preferences at any time through the cookie settings panel available on our site footer.

Pengesahan Pengeluaran

When a withdrawal is requested, we verify account ownership before processing. This step protects you from unauthorised withdrawals and forms part of our overall account-security framework, not a separate process.

Tempoh Penyimpanan Data

Account data is retained for as long as your account is active. Once an account is closed, data is held only for the minimum period required under Malaysian law, after which it is securely deleted from our systems.

Hak Meminta Pindaan

You have the right to request a correction or deletion of your personal data at any time. Submit your request through our live chat or the in-account form, and our privacy team will action it within the stated response window.

Switch Through Your Privacy Questions

The questions below cover the data and privacy concerns we hear most often from you. If your question is not answered here, reach our privacy support team via live chat or the in-account form — we keep the conversation straightforward and jargon-free.

We collect your name, email address, contact number, and payment references when you register and transact. Payment data from Touch 'n Go, GrabPay, Boost atau FPX is passed directly to those processors and is not stored on our servers beyond what is needed for the record.

We share your data only with payment processors needed to complete your transactions, and with regulatory bodies if required by Malaysian law. We do not sell or trade your personal data to marketers, data brokers, or any unrelated third party under any circumstances.

Log in to your account and use the privacy request form in Settings, or contact our live-chat team and ask specifically for a data-access request. We will compile and deliver your data summary within 5 working days of receiving a verified request.

Yes. Submit a deletion request through our in-account form or via live chat. We will delete your personal data once your account is closed, subject to any minimum retention period required by Malaysian financial or legal regulation. We will confirm once deletion is complete.

We use session cookies to maintain your login state and first-party analytics cookies to understand page performance. Advertising cookies from third parties are not in use. You can review and adjust your cookie preferences at any time from the cookie settings panel in the site footer.

Account access is protected by password authentication and, where enabled, two-factor verification. All data in transit is encrypted via SSL. We also log internal access to your account record and flag any unusual activity for our security team to review promptly.

This policy applies to all accounts accessed from Malaysia where local law permits. The rights described here — including access, correction and deletion — are available to you in full. Where local law introduces additional requirements, we will comply with those requirements accordingly.

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